Return Policy

Return Guidelines for Orders Placed via LQTTA

This Return Policy outlines the conditions under which products purchased through the LQTTA digital marketplace platform may be eligible for return.

LQTTA operates exclusively as a digital marketplace technology platform and limited payment collection agent. All products and services are offered and sold by independent vendors who act as the sole sellers of record. Vendors retain full responsibility for return decisions, product quality, fulfillment, and regulatory compliance.

1. Eligible Return Reasons

Return requests may be considered under the following circumstances, subject to Vendor review:

Product delivered damaged
Incorrect item received
Product significantly not as described
Verified manufacturing defect

2. Non-Eligible Return Situations

Change of mind after delivery (unless Vendor policy allows)
Products damaged due to customer misuse
Items returned without original packaging (unless defective)
Digital products after access or download
Completed service transactions
Items clearly marked as non-returnable

3. Return Request Timeframe

Return requests must be submitted within 48 hours of confirmed delivery unless otherwise specified by the Vendor or required under applicable UAE consumer protection laws.

4. Return Process

Customer submits a return request through the Platform interface.
The independent Vendor reviews and issues a decision.
LQTTA may facilitate communication between Customer and Vendor if a dispute arises.
If approved, the Vendor provides return instructions directly to the Customer.

5. Product Condition

Returned items must be unused and in their original condition unless return is based on verified defect, shipping damage, or misrepresentation.

LQTTA does not physically inspect, store, ship, or handle products. The Platform does not guarantee return approval and does not assume financial liability for Vendor return decisions. Refund processing, where applicable, is governed by the Refund Policy.

6. Abuse Prevention

LQTTA reserves the right to restrict platform access, reject return requests, or suspend accounts in cases involving fraud, repeated abuse, or violation of marketplace policies.