Refund Policy

Refund Guidelines for Transactions Conducted via LQTTA

This Refund Policy explains how refund requests are handled for transactions conducted through the LQTTA digital marketplace platform.

LQTTA operates exclusively as a digital marketplace technology platform and limited payment collection agent. All products and services are sold by independent vendors who act as the sole sellers of record. Vendors remain fully responsible for refund obligations related to their products or services.

1. Eligible Refund Situations

Confirmed non-delivery of product
Approved return due to verified damage or defect
Product significantly not as described
Technical billing error or duplicate charge
Order cancellation approved prior to shipment

2. Non-Eligible Refund Situations

Change of mind after delivery (unless Vendor policy allows)
Completed services
Digital goods after access or download
Damage resulting from customer misuse
Requests submitted outside applicable timeframe

3. Refund Review Process

Customer submits a refund request through the Platform interface.
The independent Vendor reviews and issues a decision.
LQTTA may facilitate communication or conduct compliance review where necessary.
If approved, refund instructions are initiated via the original payment method through the licensed third-party payment service provider.

Refund processing timelines are subject to the policies and banking procedures of the relevant third-party payment service provider and financial institution.

4. Financial Responsibility

Vendors remain financially responsible for valid refund claims related to their products or services. LQTTA does not guarantee refund approval and does not assume liability for Vendor refund decisions.

5. Chargebacks & Adjustments

LQTTA reserves the right to deduct refunded amounts, chargebacks, payment reversals, dispute fees, or related costs from pending or future Vendor payouts in accordance with marketplace policies.

6. Platform Limitation

LQTTA does not act as seller, guarantor, insurer, escrow agent, or financial institution. The Platform’s role is limited to facilitating marketplace transactions and acting as a limited payment collection agent.

7. Abuse Prevention

LQTTA may restrict platform access, deny refund requests, or suspend accounts in cases involving fraud, abuse, excessive disputes, or violation of marketplace policies.