Customer Service Policy

Support & Communication Guidelines for LQTTA Users

This Customer Service Policy outlines how assistance is provided to users of the LQTTA digital marketplace platform.

LQTTA operates exclusively as a digital marketplace technology platform and limited payment collection agent. All products and services are offered and sold by independent vendors who act as sole sellers of record. Vendors remain fully responsible for product fulfillment, service quality, warranties, returns, refunds, and after-sales support.

1. Support Channels

Users may contact LQTTA through official communication channels provided on the Platform, including email or support ticket systems where available.

2. Response Time

LQTTA aims to respond to inquiries within a reasonable timeframe. Response times may vary depending on the nature and complexity of the request.

Matters relating to suspected fraud, payment disputes, or regulatory concerns may receive priority review.

3. Vendor Responsibilities

Order updates and delivery coordination
Product-specific inquiries
Warranty and after-sales service
Returns, refunds, and exchanges
Compliance with UAE consumer protection laws

Customers are encouraged to contact the respective Vendor directly through Platform messaging tools for product-related concerns.

4. Dispute Facilitation

Where disputes arise between customers and vendors, LQTTA may facilitate communication and review relevant documentation to support marketplace integrity. However, LQTTA does not act as adjudicator, guarantor, or insurer of vendor obligations and does not guarantee specific outcomes.

5. Service Limitations

LQTTA does not provide product repair services, warranty extensions, replacements, or direct refunds. Such obligations remain solely with the respective Vendor. LQTTA does not assume financial liability for Vendor actions or omissions.

6. Abuse of Support

LQTTA reserves the right to restrict support access in cases involving abusive behavior, harassment, repeated unfounded claims, or misuse of communication channels.

7. Platform Role Clarification

Nothing in this Policy shall be interpreted as creating a partnership, joint venture, agency, employment, or merchant-of-record relationship between LQTTA and any Vendor or user.

8. Operating Hours

Support availability may vary according to operational schedules and UAE public holidays.