Dispute Resolution Policy

How Disputes Are Managed on the LQTTA Marketplace

This Dispute Resolution Policy explains how disputes between customers and sellers are handled on the LQTTA multi-vendor marketplace platform.

LQTTA operates as a marketplace technology platform and limited payment collection agent. Sellers remain responsible for resolving product-related issues and fulfilling their obligations.

1. What Is a Dispute?

A dispute may occur when a customer reports issues such as non-delivery, damaged items, incorrect products, billing problems, or products significantly different from their description.

2. How to Open a Dispute

Customers must submit disputes through the platform using their account dashboard and provide supporting evidence where possible (photos, communication records, receipts, etc.).

3. Seller Response Requirement

Sellers are expected to respond promptly and cooperate in resolving disputes. Failure to respond may result in administrative action or payout adjustments.

4. Marketplace Role

LQTTA may facilitate communication, review compliance, and assist in reaching a fair resolution. However, LQTTA does not act as a judge, arbitrator, or guarantor of dispute outcomes.

5. Possible Resolution Outcomes

Refund approval
Partial refund
Product replacement
Order cancellation
Dispute rejection if unsupported

6. Chargebacks & Payment Provider Decisions

If a payment dispute or chargeback is filed through a payment provider or financial institution, final decisions may be governed by that provider’s policies and regulations.

7. Abuse Prevention

LQTTA reserves the right to limit account access, hold payouts, or suspend accounts in cases involving fraudulent disputes or abusive behavior.